Seven-Day Refund Policy

Seven-day unconditional purchase refunds

You may request a refund within seven days of your payment. You do not need to provide a reason. This policy applies to each credit-pack purchase on Closed on Sunday AI.

How to request a refund

Email support@closedonsundayai.net within seven days of purchase. Include your order reference and the account email so the payment can be verified. If the reference is unavailable, include the approximate payment date. Do not send passwords or full payment-card details.

A purchase refund is handled through the payment provider after the order is verified. The time until funds appear depends on the provider and payment method. A refund request is not the same as a completed refund; support can confirm the status of a specific order.

Generation failures and credit returns

When a generation is confirmed as failed, the credits consumed by that task are returned to the account. This technical credit return is separate from a cash refund of a credit-pack purchase. A pending or unknown task is checked before being classified as failed.

Use the existing task status rather than submitting repeatedly while an outcome is uncertain. A voluntary new generation uses 50 credits for 480p or 100 credits for 720p, including a remake of a completed video.

More help

See Help for upload, sign-in, checkout and video issues, or Pricing for current packs and credit costs.