My photo or settings did not return after sign-in
Return in the same browser used to select the image. The browser draft keeps your photo and selected choir, quality and format while you continue through sign-in and checkout. Drafts expire after 24 hours and are not shared between devices. If browser storage is unavailable or has been cleared, select the photo again before submitting a generation.
My account balance is not loading
Use the account retry entry and wait for the response. Confirm you are signed in to the account used for purchase. Avoid creating another order simply because account information is still loading. If the retry fails, keep the visible error message and the approximate time for support.
I returned from checkout but do not see credits
A return from the payment page is not the same as confirmed payment or posted credits. Check your order state and account balance. If you have a payment receipt, contact support with its order reference so the payment and credit entry can be checked together. Do not share card numbers, passwords or sign-in tokens.
My generation is still processing
Check the existing task. Processing is not a confirmed failure, and an unknown status needs a later check. Do not submit again to refresh the current job. Starting a separate generation creates a new request and a new credit charge.
My generation is marked failed
Confirmed failed tasks return the credits charged for that task. Check the task state and balance before deciding on another attempt. A new request uses 50 credits at 480p or 100 credits at 720p, even when you use credits returned from a previous failure.
The finished video will not play
Use the available player recovery action, then try the completed MP4 download. Play the saved file in a video player on your device. If it still fails, tell support whether the website player, downloaded file or both are affected, along with your browser and device.
I need a copy of my video
Sign in to the account that made the generation and open the completed task while its media is available. Download the MP4 during the 14-day period after completion. Uploaded photos are deleted 24 hours after upload; private videos are automatically removed after their retention period.
I want a purchase refund
Purchases have a seven-day unconditional refund window. A purchase refund returns a payment; failed-task recovery returns charged credits. Contact support@closedonsundayai.net with your order reference and read the refund policy.
Send a useful support request
- The order or task reference, if available.
- The approximate time and the step where the problem occurred.
- The visible message and your browser and device.
- Whether a retry, sign-in return or MP4 download changed the result.
For a fresh attempt, follow the creation tutorial, compare credit costs and return to the generator.